Refunds are unavailable for all of our software. We will be glad to replace any defective software downloads.
Software downloads can be exchanged in the event you have downloaded the wrong operating system. We do not offer an exchange between our various types of software.
Hard copies of software can be exchanged if they are defective or damaged. If you need to exchange it for the same item, contact us and we will work with you on returning the physical product.
You will be responsible for paying for your own shipping costs for returning a hard copy of the software. Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.